Learn Japanese, and embrace “Omotenashi”

Bringing customer service to a whole new level of perfection, “Omotenashi” equals a

commitment for service excellence that can be felt the moment you walk through the door. With anticipating customer needs at the heart of the concept, this phenomenon is often perceived by outsiders as transforming mundane tasks into an elaborate welcoming ritual.

Customer service in Japan is a highly developed art form, and it is not surprising to know that a same level of service would be expected whilst abroad. Learning some key words in Japanese will set you up on the road to “Omotenashi”!”

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